Worldwide Delivery

Let us come to you, wherever you are. Explore our different shipping methods, by Air, Sea & Land.


How to Shop Online

Follow our 4 step process of having our products delivered to your location.

Step 1
Shop your products - View our entire range of products at the touch of your fingertips. Don’t forget to click the “Add to Cart” button to add it to your shopping list. Click here to start ordering.

Step 2
Checkout – Upon checkout, our logistics team will immediately get to work, calculating shipping fees through our various shipping partners to your location.

Step 3
Payment – Make payment through any of our secure payment gateways.

Step 4
Sit back, Relax. Your order is on its way. We'll keep you posted as to the status of your delivery with a notification e-mail and tracking number.


Return Policy

Return the unassembled item in their original packaging within 15 days, beginning from date of receipt, together with proof of purchase for an exchange, replacement or a full refund.

 

Our return policy does not apply to design, space planning and visual-merchandising services, custom-built products, fabric, electronic & electrical appliances, fragile products like mirrors or porcelain, eg. custom-made wall systems, shelving, structures, products with custom logo printing, damaged items resulting from misuse, abuse, wear & tear, incorrect self-assembly and products damaged after leaving the store.

 

If you have any questions, please contact our customer service here.


FAQ

How do I place an order?

  1. Choose your product, click to order & amend the quantity
  2. Check order details
  3. Submit Order
  4. Login/Register
  5. An e-Invoice will be sent to you, with payment instructions
  6. Make payment
  7. For a successful transaction, we will email you the order confirmation & tracking reference shortly
     

What does "Add to Cart" mean for export (Outside of China) orders?
When you "Add to Cart", you are able to purchase the item(s) immediately, which will then be arranged to be shipped to your location via Air Freight. Transit times via Air Freight may vary from 3-7 days, depending on your location.

What does "Enquire" mean for export (Outside of China) orders?
When you "Enquire", due to a bulk order, our shipping team will calculate shipping to your location based on Sea Freight to reduce shipping charges. Transit time via Sea Freight may vary from 14 - 35 days, depending on your location.

What does "Request for Alternative Shipping" mean for export (Outside of China) orders?
We understand that Air Freight can be expensive especially during peak periods, which is why you are now able to "Request for Alternative Shipping". Our friendly team will immediately get to work, calculating shipping fees based on Sea Freight. Transit time via Sea Freight may vary from 14 - 35 days, depending on your location.

What payment methods do you accept?
We accept Visa, Mastercard, Paypal, Alipay, PayNow transactions.

How much would delivery service cost?
Cost of delivery services depend on where you are. Our trusted shipping partners will provide the best cost savings, which is then transferred to you.

What other charges do I have to take note of?
International shipping may be subject to clearance fees & taxes depending on your country's local customs law. You may view our Customs, Duties & Taxes policy here.

Can I organize my own delivery from the store?
Of course you are able to organize your own delivery if you have a preferred shipper.

How do I amend my order?
No amendment can be done once the order and services are paid and confirmed. Please contact us here for any further assistance.

How do I cancel my order?
No cancellation can be done once the order and services are paid and confirmed. Please contact us here for any further assistance.

What do I do if an item from my delivery is missing or defective?
Please contact us here for further assistance.

How do I return or exchange an item?
Please contact us here for further assistance. Click here for our Return Policy. Please ensure that you have all assisting documentation, order confirmation & tax invoices available.

How soon will I receive my refund?
Refunds will be done via the initial payment mode and may take up to 15 working days. Please note that refund amount is subjected to conditions of the products.

What settings or software do I need on my computer to view your site?
Our site works with all commonly used browsers, on both PC and MAC platforms. If you experience any issues during your visit to our website, please upgrade to the latest version.