TERMS & CONDITIONS
 

The terms and conditions as set out in this Terms of Service govern and apply to all users of this e-commerce website (eshop.bda-e.com) (“Site”) for the sale of products and provision of services through the Site (collectively referred to as the “Services”).

This Site is owned and operated by BDA+EC Pte Ltd (UEN 202000936D), a company incorporated in the Republic of Singapore, and its parents, affiliates and/or franchisors (collectively referred to as “BDA”, “we”, “our” or “us”).

While using this Site, please be aware that your access to and use of this Site and/or Services and any information or documents (“Downloadable Contents”) offered by BDA are subject to these Terms and Conditions. If you choose to continue to use or access this Site and/or Services and Downloadable Contents after having the opportunity to read these Terms and Conditions, you are indicating your acceptance of the Terms and Conditions and BDA's Privacy Policy and will be taken to have confirmed that the same constitutes a legal and binding agreement between BDA and you. If you do not agree with any part of these Terms and Conditions or BDA’s Privacy Policy made available on this Site, please do not use this Site and/or Services and Downloadable Contents.

BDA reserves the right to modify these Terms and Conditions at any time without notice, and such changes shall be deemed effective immediately upon posting of the modified Terms and Conditions. You should regularly review these Terms and Conditions to ensure that you are aware of, understand and accept any changes made. Your continued use of this Site and/or the Services and Downloadable Contents following the posting of changes to these Terms and Conditions will indicate your acceptance those changes.


1. Account Creation and Information

1.1  You may be required to establish an account prior to utilizing this Site or purchasing and/or obtaining Services and Downloadable Contents. If you choose to register for any BDA account, you agree to: (a) provide true, accurate, current, and complete account registration information about yourself as prompted by the website; and (b) maintain and promptly update such registration information to keep it true, accurate, current, and complete; and (c) authorise BDA to collect, store, retain, process and use your personal data provided by you to BDA in accordance with BDA’s Privacy Policy.

1.2  If you provide any registration information that is untrue, inaccurate, not current, or incomplete, or if BDA has a reasonable ground to suspect that such information is untrue, inaccurate, not current, or incomplete, BDA has the right to suspend or terminate your account(s) and refuse any and all current or future use of this Site and/or the Services and Downloadable Contents.

1.3  You may choose to create a username, password and/or account designation (“Account Credentials”) in order to make purchases or otherwise use this Site, Services and/or Downloadable Contents. If you choose to create Account Credentials, you are responsible for maintaining the confidentiality of your Account Credentials and are fully responsible for any and all interactions and activity when you, or any third party, access this Site using your Account Credentials. If you allow third parties to access this Site through use of your Account Credentials, you agree to defend and indemnify BDA against any liability, costs, or damages, including legal fees, arising out of claims or suits by such third parties based upon or relating to such access and use. You agree to (a) immediately notify BDA of any unauthorized use of your Account Credentials or any other breach of security, and (b) ensure that you exit from your account(s) at the end of each session. BDA cannot and will not be liable for any loss or damage arising from your failure to comply with this condition.

1.4  BDA reserves the right to suspend or terminate your account(s) and refuse any or all current or future use of this Site and/or the Services and Downloadable Contents in the event of any breach of the Terms and Conditions herein.
 

2. Availability of Services and Downloadable Contents

2.1  BDA reserves the right to temporarily or permanently remove any of the Services and Downloadable Contents at any time without notice.

2.2  Pictures and images on this Site are for illustration purposes only. You should check the product description and specifications carefully before making any purchases.


3. Payment

3.1  You must provide BDA with a current and valid payment method acceptable to BDA to purchase Services on this Site. This does not waive our right to seek payment directly from you through any other methods should the offered payment method fails.

3.2  All prices, fees and charges in respect of the Services shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs as may be in force at the material time.

3.3  All payments in respect of our Services shall be paid without set-off or counterclaim and free and clear of and without deduction or withholding for any taxes, levies, duties, fees or other charges of whatsoever nature imposed by any governmental authorities as well as all interest, penalties or similar liabilities with respect thereto.


4. Ownership and Copyright

4.1  The contents of the Site including but not limited to the Services and Downloadable Contents, computer programs, source and object code, documentation, software graphics, text, images, designs, videos, sound, illustrations, animations, databases, logos, domain names, trade names and trade identities as well as third party resources (collectively referred to as the “Contents”) are the property of BDA and/or its licensors, and are protected by copyright and/or other intellectual property rights.

4.2  The Contents may only be used for the intended purpose for which they are being made available. Use of the Contents by you or anyone else authorized by you is prohibited unless specifically permitted by these Terms and Conditions or specifically provided for elsewhere on this Site. Any unauthorized use of the Contents may violate copyright and/or other intellectual property rights.

4.3  A single copy of the Downloadable Contents may be downloaded or otherwise copied from the Site for non-commercial personal use only, provided however that all copyright and other proprietary rights are kept intact. Any further copying, reproduction, publication, posting, transmission or distribution of any part of the Downloadable Contents in any way is prohibited. Except as provided herein, no
license or right, express or implied, is granted to any person under any intellectual property right. Except as authorized under the copyright laws, you are responsible for obtaining  permission before reusing any copyrighted material that is available through this Site. Modification of the Downloadable Contents or use of the same for any other purpose is a violation of BDA's copyright and other proprietary rights. BDA neither warrants nor represents that your use of the Downloadable Contents will not infringe the rights of third parties not owned by or affiliated with BDA.

4.4  The  Contents  may not  be copied,  reproduced,  republished,  uploaded,  posted, transmitted or distributed without the prior written permission of BDA, except as provided herein. Deep-linking, embedding or using analogous technology is strictly prohibited. You are prohibited from posting to or transmitting from the Site any unlawful,  threatening,  libellous,  defamatory,  obscene,  indecent,  inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. You are responsible for complying with all local rules, laws, and regulations including without limitation, rules about intellectual property rights, the Internet, technology, data, electronic mail, publicity and privacy. You agree that you will not use any device, software or other instruments to interfere or attempt to interfere with the proper working of the Site, and that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. In addition, you may not use any robot, spider, other automatic device, or manual process to monitor, copy or scrape any of our web pages or the content  contained  herein  without the  prior  express written  consent from  an authorized executive of BDA. You agree you will not interfere or attempt to interfere with or damage, impair or disable the operation of this Site by any means, including but not limited to providing links to third party sites or uploading or otherwise disseminating viruses, worms, spyware, adware or other malicious code. You may also not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of this Site or any part thereof, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. You may not make any unsolicited offers, request, advertisements, or spam.

4.5  You represent, warrant and agree that you will comply with the above acceptable use requirements. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Site.
 

5. Accuracy of Information

5.1  We attempt to ensure that information provided on this Site is complete, accurate and current.  BDA shall not be responsible for any errors or omissions in the Contents.


6. Intellectual Property Rights

6.1  We will not knowingly list any Services or Downloadable Contents that infringes the intellectual property rights of third parties without their prior consent.

6.2  If you believe that your intellectual property rights or the intellectual property rights of other intellectual property owners are being infringed, please contact BDA and provide the following information to enable us to make investigations and to address your claims : (a) evidence of ownership of the  intellectual property rights claimed, (b) description of the nature of the alleged infringement, (c) your contact information to enable us to contact you after making due investigations, and (d) your undertaking that you will indemnify us for any damages that we may suffer as a result of the claims made by you should the alleged infringement be proven mistaken or false.


7. Proprietary Rights

7.1  BDA does not claim ownership of any user content that you provide to BDA (including feedback and suggestions) or post, upload, input, or submit to this Site (“User Content”). Unless otherwise specified, you retain copyright and any other rights you already hold over User Content that you create and submit, post, or display on or through this Site. However, by submitting, posting, or displaying User Content, you give BDA, its sub-licensees, and successors and assigns a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display, distribute, reproduce, edit, reformat, and create derivative works from any User Content that you submit,     post, or display on or through the Services. You acknowledge and agree that this license includes a right for BDA to make such User Content available to other companies, organizations, or individuals with whom BDA has relationships, and to use such User Content in connection with the provision of those services.


8. Links to Third Party Sites

8.1  This Site may allow connectivity (e.g., via links or references) to websites, platforms, and applications maintained and controlled by third parties ("Third Party Sites") over whom BDA has no control. These Third Party Sites may collect and use data from you such as content or personal information. Any content or personal information you provide when using these Third Party Sites is subject to the terms and conditions and privacy policies of these Third Party Sites. Inclusion of any link to Third Party Sites within this Site does not imply an endorsement or recommendation of any material, substance, information, practice, or the owner or proprietor of such Third Party Sites by BDA. BDA makes no representations or warranties of any kind as to the accuracy, currency, or completeness of any information contained in such Third Party Sites and shall have no liability for any damages or injuries of any kind arising from the use of such Third Party Sites or any content or information contained in such Third Party Sites. You should refer to the terms and policies of any Third Party Sites you use to determine your rights.


9. Limitation of Liability

9.1  WITHIN THE LIMITS ALLOWED BY APPLICABLE LAWS, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT BDA SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF BDA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (a) THE USE OR THE INABILITY TO USE THIS SITE; (b) ANY ACTION YOU TAKE BASED ON THE INFORMATION YOU RECEIVE IN, THROUGH, OR FROM THIS SITE, (c) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, (d) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION, OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THIS SITE; (e) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (f) THE IMPROPER AUTHORIZATION FOR THE SERVICES BY SOMEONE CLAIMING SUCH AUTHORITY; or (g) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS SITE.


10. Disclaimer of Warranties

10.1  YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (1) YOUR USE OF THIS SITE ARE     AT YOUR SOLE RISK. THE SERVICES AND MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT ALLOWED BY LAW, BDA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF     MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. (2) BDA MAKES NO WARRANTY THAT (a) THE SERVICES AND MATERIALS WILL MEET YOUR REQUIREMENTS; (b) THIS SITE WILL BE UNINTERRUPTED, TIMELY, UNFAILINGLY SECURE, OR ERROR-FREE; (c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS SITE WILL BE ACCURATE OR RELIABLE; (d) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER ITEMS PURCHASED OR OBTAINED BY YOU THROUGH THIS SITE WILL MEET YOUR EXPECTATIONS AND (e) ANY ERRORS IN THE SITE WILL BE CORRECTED. (3) ANY     MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. (4) NO ADVICE OR     INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BDA OR     THROUGH OR FROM THIS SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. (5) YOU SHOULD ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOURSELF OR THOSE FOR WHOM YOU HAVE LEGAL AUTHORITY. BDA DOES NOT CONTROL OR ENDORSE ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THIS SITE AND THEREFORE, BDA SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN OR USE OF THIS SITE.


11. Release

11.1  In the event that you have a dispute with one or more other users of this Site, you agree  to  release  BDA  including  its  directors,  officers,  employees  and  agents ("Indemnified   Parties")  from  any  claims,  demands  and  damages (actual  and consequential)  of every  kind  and  nature,  known  and  unknown,  suspected  and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.


12. Indemnity

12.1  You agree to indemnify, defend and hold the Indemnified Parties from and against all demands, liabilities, judgments, fines, interest, penalties, damages, losses, costs, claims or expenses (including, without  limitation,  legal fees and fees of other professional advisers) resulting from (i) your online conduct and use of this Site and Contents; (ii) your violation, breach or alleged breach of these Terms and Conditions; (iii) your failure to  comply with  any  applicable  laws or regulations; (iv) your negligence, wilful misconduct, or violation of the intellectual property or other rights of any persons, including without limitation, copyright and trademark infringement, obscene or indecent postings, and online defamation; or (v) any of your dealings or transactions with other persons resulting from use of this Site. You will be required to completely and fully indemnify the Indemnified Parties for its losses.


13. Deliveries

13.1  BDA  uses  third  party  service  providers/vendors  for  deliveries of the Services purchased and by making purchases on this Site, you hereby agree to our Delivery Terms and Conditions made available on this Site.
 

14. Returns

14.1  For returns, if any, you should return the unassembled item in its original packaging within fifteen (15) days of receipt by you of the same together with proof of purchase for an exchange, replacement or a full refund at our discretion. The cost of returning the item shall be borne by you.

14.2 Our return policy does not apply to design, space planning and visual-merchandising services; custom-built products; fabrics; electronic & electrical appliances; fragile products like mirrors or porcelain; custom made wall systems, shelving, structures; products with custom logo printing; damages items resulting from misuse, abuse, wear and tear; incorrect self assembly and products damaged after leaving the store. If you have any questions, please contact our customer service here.

15. Cancellation

15.1  No cancellation can be done once the order is paid for and confirmed.
 

16. Event of Force Majeure

16.1  Save as otherwise specifically provided for in these Terms and Conditions, BDA shall not be liable for any failure or delay in delivery and/or in the performance of any of our obligations herein in the event of Force Majeure. An event of Force Majeure shall refer to any cause or reason beyond the reasonable control of BDA, including without limitation an act of God, outbreak or epidemic of any kind, strike, flood, fire, act of terrorism, insurrection or war, embargo, shortage of fuel, gas, electricity, raw materials  and/or  labour,  interruption  of  communications  and  transportation, governmental order or similar circumstances.
 

17. Changes to the Terms and Conditions

17.1  BDA may make changes to the Terms and Conditions from time to time. When these changes are made, BDA will make a new copy of the Terms and Conditions available on its website and on this Site, and any new additional terms will also be made available to registered users via their registered emails with BDA.

17.2  You acknowledge and agree that if you use this Site after the date on which the Terms  and  Conditions  have changed,  BDA will treat your continued use as acceptance of the updated Terms and Conditions.


18. General

18.1  If any provision of this Terms and Conditions is prohibited by law or judged by a competent court to be unlawful, void or unenforceable, the provisions shall, to the extent required, be severed from this Terms and Conditions and rendered ineffective without modifying the remaining provisions of this Terms and Conditions which shall remain valid and enforceable.
 

19. Governing Law and Dispute Resolution

19.1  Irrespective of the country from which Users access this Site, the use of this Site and the Terms of Service herein shall be governed in accordance with the laws of Singapore without regard to choice of jurisdiction or conflict of laws principles. Users hereby agree to submit to the jurisdiction of the courts of Singapore to resolve any claims or disputes which may arise in connection with the use of this Site.

 

PRIVACY POLICY

 

We know how important it is for you to understand how we use your personal information. This Privacy Policy sets out how and why BDA EC Pte Ltd ("BDA", "we", "our" or "us") collect, store, process and share your personal information. We strive to be transparent with you about what we do with your personal information.

This Privacy Policy covers our websites and all related platforms, and other locations where you may interact with us. This Privacy Policy also describes the choices you can make about how we collect and use your personal information.

This Privacy Policy is incorporated into, and is subject to our Terms of Service. By using our online platforms, you accept and consent to the practices described in the Privacy Policy and Terms of Service. If you do not agree to the Terms of Service or this Privacy Policy, please do not use our online platforms.
 

1. What personal information do we collect?

You may provide the following information to us online:

a.  Personal and contact information such as name, date of birth, email address, mobile/landline telephone number, home address, age, and gender.
b.  Payment information such as credit card information and billing address.
c.  Purchasing activity, product preferences, reasons for purchasing a product, family and lifestyle information.
d.  Information you provide through social media

We may use automated technology such as cookies and other tracking software to collect personal information from your computer system or mobile device. We may collect the following information:

a. Internet Protocol (IP) address or other device identifier.
b. Browser type and version.
c. Browsing information such as pages you view and the links you click, how you interact with the emails we send you, and whether you access our website via a social media site.
d.  Other portable device information.

We use this information on an anonymous basis and do not use it to identify any particular user. We do not link this data to any other data that we hold about you.

2. When do we collect your personal information?

You share personal information with us in various ways. For example, we receive personal information when you:

a. Purchase products and services from us online or over the phone.
b. Make a return or exchange.
c. Create an online account.
d. Participate in surveys, competitions, promotions or certain discounts/coupons.
e. Contact our customer services team in store, online or over the phone.
f. Provide us your contact information so we can respond to your questions or concerns submitted through the in-store "Contact Us" page.
g. Interact with us on social media (by mentioning/tagging us or by contacting us directly).
h. Interact with our websites, such as when you visit our websites on a device, enable location-based features, or click on sponsored  links or third-party advertisements on our websites or on other websites and online services.
I. Interact with emails we send you.
j. Fill out a product registration form.

At this time, we do not track our users' personal information over time and across third- party websites. We therefore do not respond to browser Do Not Track signals.

3. How do we use your personal information?

We use your personal information for business purposes: to make our products and services available to you; to personalize your shopping experience; to improve our operations; and for security and legal reasons. Some examples of how we use your personal information include:

a.  Processing and fulfilling orders online, including by facilitating the delivery of product orders.
b. Communicating with you regarding purchases.
c. Responding to your questions and comments.
d. Measuring your customer satisfaction.
e. Providing you with marketing material via SMS, mail and email (with your consent where required by law).
f. Analyzing shopping trends through account activity and purchase history to provide you a personalized browsing experience.
g.  Allowing you to create a profile on our websites which enables you to purchase BDA products and services online without having to fill in your personal information every time you shop online with us.
h.  Ensuring that our websites are presented in the most effective and relevant manner for you and your device, including setting default options for you such as language.
i. Conducting checks for fraud or other illegal activity.
j. Protecting our rights or property (or those of others).
k. Fulfilling our legal and compliance-related obligations (such  as if we receive a legitimate request from a law enforcement agency).

4. With whom do we share your personal information?

We do not sell personal information to third parties.

In order for us to provide our products and services to you, we share some of your personal information with trusted third-party service providers, with other members of the BDA brand corporate family, or with public authorities. For example:

a. We use third party service providers to help with delivery, installation, processing payments, and other services. Your personal information may be stored and processed by our vendors and service providers in Singapore, China or other locations where the service providers or BDA have facilities.
b. We may share your financial information including your credit, debit card or other payment information with third parties to ensure that your payment is safe and that your details are not being used fraudulently.
c. We may disclose your personal information to our insurers where we believe that it is required by law or contract.
d. We use pixels and cookies in our work with customer database hosting providers, marketing agencies and advertising partners to place relevant content and advertisements for you on our own websites, as well as other websites, online media channels.
e. We may share data with other members of the BDA-brand corporate family to facilitate operations and business.
f.  We may share or disclose your personal information with law enforcement agencies or public authorities in order to prevent or detect crime or fraudulent activities, as well as in order to fulfil any legal or regulatory obligations.
g. We may share your personal information to comply with court orders and to exercise and/or defend our legal rights.
h. We may share your personal information in the event we sell or transfer all or a portion of our business or assets.
i. We may use your personal information with your consent or as otherwise permitted or required by law.

We also disclose non-private, de-identified, aggregate or otherwise non-personal information with third parties, including social media companies like Facebook and Twitter, and online advertising companies like Google, to deliver targeted advertising about other products and services for marketing purposes. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each message.


5. How may you indicate your privacy preferences?

You can set your preferences in your online profile in our websites.

If you no longer wish to receive our marketing materials, you can unsubscribe through your profile. You can also click the unsubscribe link in our marketing emails.

We want to ensure that all the information we have about our customers is correct and up to date. If you find that the personal information we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) please update your profile.

6. How do we keep your information safe?

We take the security of your personal information very seriously. We have implemented various strategies, controls, policies and measures to keep your information secure and keep these  measures  under close review.  We use encryption techniques and other safeguards such as firewalls and password protection. This means that your information is protected and only accessible by personnel who need it to carry out their job responsibilities, or shared with third parties as described above. We implement physical controls in our buildings that restrict access to your personal information.

7. How long do we retain your information?

In general, we will only retain your personal information for as long as is necessary for the purposes described in this Privacy Policy. This means that the retention periods will vary according to the type of the information and the reason that we have the information.

8. Links to Third-Party Websites and Additional Terms

Our websites or social media may contain links to third-party sites that are not governed by this Privacy Policy. If you click on a link to a third-party site, you will be taken to a site we do not control. We are not responsible for the privacy practices used by third-party sites. We suggest that you read the privacy policies of those sites carefully.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Please regularly check for updates. If we change this Privacy Policy in a material way, we will provide appropriate notice to you. By using our website, you agree to accept the terms of this Privacy Policy as stated at the time you use them.


DELIVERY TERMS & CONDITIONS

 

1. Delivery Information

BDA uses independent service providers ("Delivery Company') to perform deliveries. By selecting the delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company.

2. When will I receive my delivery?

Some areas may take longer due to distance as well as frequency of deliveries to the delivery postal code. Due to COVID-19 rules and regulations, delivery times may be delayed.

When the Delivery Company receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The Delivery Company will make every effort to deliver within the time window provided.

3. What am I responsible for upon delivery?

Examine your order upon delivery to ensure that there are no visible signs of damaged,missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem and contact us within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

4. Can I make changes to the delivery address after I place my order?

We cannot make any changes to the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

For information regarding our cancellation policy please review the information below or you may contact us for any other questions.

5. Parcel Deliveries

BDA uses a third party vendor ("Postal Carrier") to perform parcel deliveries. By selecting the parcel delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Postal Carrier.

6. What am I responsible for upon delivery of my parcel?

Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

7. Self-Collect Policy

When using Self-Collection, you will receive an email when your order is ready for pick up. Your order must be picked up no later than 5:30 p.m. local time, unless otherwise notified. For your safety and the safety of our co-workers, please do not come to the store to pick up your order until you have received notification that your order is ready.

You can add an alternate pick-up person at the time of your purchase. To collect the order, the alternate pick-up person must bring their government-issued photo ID and a copy of your order confirmation displaying their name. For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person identified may collect your order. You must have your order number when you pick-up your order.

It is important that you pick up your purchase on the selected pick-up date. BDA will not be liable for any late-delivery charges due to late pick up and can re-arrange pick up date by contacting our Customer Service Team.

Please consider the size of your vehicle, as your order may be larger and heavier than expected due to packaging.

 

CUSTOMS, DUTIES & TAXES

 

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of China may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; BDA has no control over these charges, nor can BDA predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note: Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

Countries/regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.